Terms and Conditions
These are the terms and conditions of Loomono (the Company), which applies to all items ordered online from loomono.co.uk (the Website). Please make sure that you read these terms before placing an order. By using the Website or purchasing an item from the Company, you agree to these terms and conditions, which is part of the contract for the sale and purchase of goods made between the Company and you. In this article, “the customer”, “you” and “your” refers to the individuals who use, place an order and purchase good from the Website, whereas “we”, “us”, “the Company” and “Loomono” refers to Loomono Ltd.
These terms and conditions may change from time to time, without providing any advance notice to you. Therefore, it is your responsibility to check these terms before each purchase. Once you place your order, you will be bound by the terms that apply to that order.
Placing an Order
By placing an order via the Website you are making an offer to the
Company to purchase the goods detailed in your order upon the terms described
in your order. You can place an order by using the ordering process on the Website.
This involves selecting the goods, placing them in the shopping cart and
transmitting the order to us by clicking on the “Pay Now” button. This process
permits you to check and alter any errors or in the order before placing an
order. We will send you a confirmation email after your order but please note
this is not a confirmation that your offer to purchase the goods (or for them
to be delivered) has been accepted. A contract between you and the Company for
the sale and delivery of our goods will only exist once an order has been
accepted i.e. when you receive a confirmation email.. Your credit/debit
card/PayPal account will be authorised when your order is placed and processed
but you will not be charged for the value of the goods until the point that
they are dispatched to you. This does not affect your statutory rights. If any
goods are unavailable, we will notify you of the unavailability as soon as
possible and will arrange for a full refund if you have been charged.
Prices and availability of goods are subject to change without notice.
Products & Prices
The price charged for each item, shall be the one that is published on the Website. Liability of the Company shall in no circumstances exceed the original value of the price charged for the goods. The contracts from the sales of goods by the Company shall be subject to and governed by English law.
The Company reserves the right at all times to revise any of the prices of the products to take into account any increase in costs to the Company due to factors beyond it’s control, including but not limited to exchange fluctuations, alteration of duties, increase in cost of labour and/or materials and/or transport.
Our measurements of our goods as outlined in the product description are as accurate as possible.
It is the Company’s priority to deliver the orders on time to the customers, however, any delivery date given by us are approximate only. Although we will do our best to adhere to delivery times, a contract will not be terminated as a result of reasonable delay.
We envisage for all UK deliveries to be made within 2-5 working days of dispatch. International deliveries might be subject to longer timescales depending on courier used.
We aim to dispatch all orders within 2 working days, however this may be slightly longer during particularly busy periods. Please be assured our customer service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. As the couriers will require a signature on delivery, if you are not normally at home during the day please supply an alternative address such as your work address, or instructions on where your parcel can be safely left, for example with a neighbour. For international deliveries, Royal Mail works in conjunction with the local postal service of each country.
Delivery times & Prices:
UK Standard Delivery up to 3 working days – £4.80
Next Day Delivery – £5.46
International Standard Delivery (EU Countries Only) up to 7-10 working days depending on the local postal service – £12.85
PLEASE NOTE: Additional customs and/or import duties may be charged on international orders. Any such fees must be paid by the customer, or person receiving the order. We are not able to control such charges and cannot inform you what the cost may be, as customs policies and import duties vary from country to country. If you are unsure, please contact your local customs office for more information before placing your order.
Return & Refunds
Our customers can request a refund, in writing, within 14 days from the date of placing the order on our Website. Due to hygiene reasons, items, which have been washed, laundered or used, cannot be accepted for refund. The products must be returned in the same condition in which they were received. Damaged or altered goods, due to customers’ negligence will not be accepted. With the exception of faulty goods, all goods returned are at the customers’ expense. When returning your item, you are responsible for insuring the package for the full purchase price. The arrangement of collecting the items will be arranged once you have contacted us.
Once the item is received, our Quality Assurance department will check and approve the condition of the product in line with our returns policy conditions. The Company will then refund you the purchase money.
Customers have the right to cancel a purchase; at any time before the item has been dispatched. After the item is dispatched you will be liable for the delivery cost of the return.
We do collect information of you, all our customers. The information we ask and need are; your name, your address, e-mail address and credit card details for payment method. The Company does not share any of the information belonging to its customers with other parties, for any reason. We have taken all reasonable steps to maintain site security. We use official e-commerce tools and services in our website, supported by reliable online payment platforms.